Legal

Privacy Policy

Last updated: July 16, 2026

1. Introduction

Regen Me ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and mobile application (the "Service"), how we use it, and the choices you have.

2. Information We Collect

  • Account information: name, email, password (hashed), and phone number.
  • Order information: shipping and billing address, order history, and payment token (we do not store full card numbers).
  • Device & usage data: IP address, device identifiers, browser type, operating system, pages viewed, and referring URLs.
  • Communications: messages you send to support and survey responses.
  • Cookies & similar technologies: to remember preferences, keep you signed in, and measure performance.

3. How We Use Information

  • Provide, maintain, and improve the Service.
  • Process orders, payments, and shipments.
  • Send transactional emails such as receipts and shipping updates.
  • Respond to support inquiries.
  • Detect, prevent, and address fraud, abuse, and security issues.
  • Comply with legal obligations.
  • With your consent, send marketing communications you can opt out of at any time.

4. Legal Bases (EEA/UK Users)

We process personal data on the bases of contract performance, our legitimate interests (such as securing the Service), your consent (for marketing and non-essential cookies), and compliance with legal obligations.

5. How We Share Information

We do not sell your personal information. We share limited information with:
  • Service providers who help us operate the Service (hosting, payments, analytics, shipping, customer support), bound by confidentiality obligations.
  • Law enforcement or regulators when required by law or to protect our rights.
  • Acquirers in a merger, acquisition, or sale of assets, with appropriate safeguards.

6. Data Retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Order records are typically retained for at least 7 years for tax and accounting purposes.

7. Security

We use industry-standard technical and organizational measures — including TLS encryption in transit, encryption at rest, access controls, and regular audits — to protect your information. No system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal information, and to object to certain processing. California residents have additional rights under the CCPA/CPRA including the right to know and the right to opt out of "sharing" for cross-context behavioral advertising. To exercise your rights, email privacy@regenme.app. We will not discriminate against you for exercising them.

9. Children's Privacy

The Service is not directed to children under 13 (or 16 in the EEA/UK), and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

10. Cookies & Tracking

We use essential cookies to operate the Service and, with your consent, analytics cookies to understand usage. You can control cookies through your browser settings; disabling essential cookies may impair functionality.

11. Mobile App Permissions

Our mobile app may request permissions such as notifications and camera access (for scanning). Each permission is optional and can be revoked in your device settings at any time.

12. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses for cross-border transfers.

13. Third-Party Links

The Service may link to third-party sites we do not control. Their privacy practices are their own — please review their policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or a prominent notice in the Service.

15. Contact Us

Questions or requests? Email privacy@regenme.app or write to us at Regen Me, 1209 N Orange St, Wilmington, DE 19801, USA.